Privacy Policy | Tradefielda Professional Dog Walking

1. Introduction

Tradefielda Ltd ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our professional dog walking services or interact with our website.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller Information

Tradefielda Ltd is the data controller responsible for your personal data.

Contact Details:

Address: 2 Anderson Pl, Edinburgh EH6 5NP
Phone: +44 131 516 5160
Email: privacy@tradefielda.com

3. Information We Collect

3.1 Personal Data

We may collect the following categories of personal data:

Identity Data: Name, title, date of birth
Contact Data: Address, email address, telephone numbers, emergency contacts
Financial Data: Bank account details, payment card details (processed securely through our payment processor)
Transaction Data: Details about payments and services purchased
Profile Data: Your preferences, feedback, and survey responses
Property Access Data: Key codes, alarm codes, property access instructions
Pet Information: Pet name, breed, age, medical conditions, veterinary details, behavioral characteristics
Technical Data: IP address, login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
Usage Data: Information about how you use our website and services

3.2 Special Category Data

We do not generally collect any special category data. However, you may voluntarily provide information about your pet's health or special requirements that may be considered special category data.

3.3 Corporate Data

For our corporate clients, we may additionally collect:

Company name, registered address, and company registration details
Professional contact details of employees authorized to use our services
Department allocation and internal billing references

4. How We Collect Your Data

We collect data through:

Direct interactions (when you complete forms, correspond with us, or sign up for services)
Automated technologies or interactions (when you use our website)
Third parties (such as payment processors, credit reference agencies)

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract: Processing necessary for the performance of our contract with you
Legitimate Interests: Processing necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests
Legal Obligation: Processing necessary for compliance with a legal obligation
Consent: Processing based on your specific consent

6. How We Use Your Personal Data

We use your personal data for the following purposes:

To register you as a new client
To provide our dog walking services
To process payments
To manage our relationship with you
To ensure the safety and welfare of your pet
To provide access to your property for scheduled services
To comply with legal and regulatory obligations
To improve our services and website
To provide customer support
For corporate clients: to facilitate billing and service allocation

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Different retention periods apply to different types of data:

Client account information: 7 years after the last service date (for tax and accounting purposes)
Pet information: 3 years after the last service date
Property access information: Deleted within 30 days of service termination
Payment information: 7 years (for financial record-keeping requirements)
Corporate client information: 7 years after the end of the business relationship

8. Data Sharing

We may share your personal data with the following categories of recipients:

Service Providers: Third parties who provide services to us, such as payment processors, IT service providers, and cloud hosting services
Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services
Authorities: HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances
Veterinary Services: In emergency situations involving your pet's health
Dog Walkers: The specific professional assigned to provide services to your pet

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

9. International Transfers

We primarily process your personal data within the UK. However, some of our service providers may be based outside the UK or the European Economic Area (EEA), which may involve a transfer of your data outside these areas.

Whenever we transfer your personal data outside the UK or EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as:

Using specific contracts approved by the UK government or European Commission that give personal data the same protection it has in the UK and EEA
Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the UK government or European Commission

10. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

Encryption of sensitive data
Secure storage of physical documents
Access controls and authentication procedures
Regular security assessments and staff training
Biometric security for key and property access information

We have procedures to deal with any suspected personal data breach and will notify you and the ICO of a breach where we are legally required to do so.

11. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure: You can ask us to delete your personal data in certain circumstances.
Right to Restrict Processing: You can ask us to restrict the processing of your data in certain circumstances.
Right to Data Portability: You can request the transfer of your data to you or a third party in a structured, commonly used, machine-readable format.
Right to Object: You can object to the processing of your personal data in certain circumstances.
Rights Related to Automated Decision Making: You have rights related to automated decision making and profiling.

To exercise any of these rights, please contact us at privacy@tradefielda.com. We will respond to your request within one month. There is no fee for exercising these rights, but we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

12. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy.

13. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: dpo@tradefielda.com
Phone: +44 131 516 5160
Mail: Data Protection Officer, Tradefielda Ltd, 2 Anderson Pl, Edinburgh EH6 5NP

16. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.