Punctuality Guarantee
We understand that your professional schedule demands precision. Our punctuality guarantee ensures:
- Arrival within a 10-minute window of scheduled time
- Automatic notification of arrival and departure
- 15% service credit for any walk that begins more than 15 minutes late
- For corporate clients: monthly punctuality reports with performance metrics
- Compensation policy for any disruption to your professional schedule caused by our lateness
- Backup walker system to ensure coverage even during transport disruptions or emergencies
Vetted & Insured Walkers
Your pet deserves the highest standard of professional care. Our walker guarantee includes:
- Enhanced DBS (Disclosure and Barring Service) background checks for all staff
- Certification in canine first aid and behavior management
- £2 million professional liability insurance coverage
- Additional key and property damage insurance
- Quarterly skills assessment and continuing professional development
- Walker profiles and credentials available for client review
- Full compliance with UK animal welfare standards and local council requirements
Secure Key & Access Handling
We treat your property access with bank-level security protocols:
- Biometric-secured key storage facility with 24/7 monitoring
- Digital tracking of all key movements with time-stamped audit trail
- Anonymized key tagging system preventing address association
- Staff access restricted to assigned client keys only
- £10,000 security bond for corporate clients
- Key replacement guarantee covering all associated costs
- Option for secure lockbox installation for corporate buildings
Health & Safety Protocols
Your pet's wellbeing is our primary concern:
- Comprehensive health assessment before and after each walk
- Immediate notification of any health or behavior concerns
- Veterinary emergency protocol with pre-authorized spending limits
- Weather safety guidelines including heat and cold protection measures
- Route risk assessments updated quarterly for environmental hazards
- Injury prevention training for all staff
- Detailed incident reporting and resolution process
Data Protection & Privacy Guarantee
Your personal and corporate data is handled with the utmost care:
- Full compliance with UK GDPR and Data Protection Act 2018
- Annual third-party data security audits
- Encrypted storage of all client information
- Strict data minimization principles
- Corporate-grade access controls for client information
- Staff confidentiality agreements with legal enforcement
- Transparent data processing with detailed Privacy Policy
Quality Assurance
We maintain the highest professional standards through rigorous quality control:
- Quarterly service reviews for corporate clients
- GPS verification of walk routes and durations
- Random supervisory spot-checks of walker performance
- Structured feedback collection and implementation
- Continuous service improvement based on client input
- Annual walker recertification process
- Professional development program for all staff